CEO Secrets: Don’t fire staff for making mistakes

Mr Lawson was tempted to lay blame at the door of the employee whose job it was to persuade Uber to keep up their spending on Twilio’s services. Instead, he started a process which he now calls “the blameless post-mortem”, to see whether the company’s systems were at fault, rather than an individual.

Recent Posts

Why can’t the US stop soaring oil and gas prices?

And while many small private companies, like Mr Wendt's, are still pushing to boost output, the biggest firms have so far stuck with investment plans forged before prices really soared, choosing to put the windfalls primarily toward shareholder payouts, rather than...

read more

Norwich City ‘in talks’ with Millwaukee Brewers’ owner

The fact that Mark Attanasio and his entourage travelled to Carrow Road to watch their final top flight game for some time indicates that this is much more than a passing interest. Current majority shareholders Delia Smith and Michael Wynn-Jones are now both in their...

read more