“I was having to figure out how to respond to change, what my competitors were doing, what my customers needed and what my staff needed. And the way I really responded was just by putting in more and more time, working really long hours – 100-hour weeks for well over a year. I worked a lot harder, but I never really worked a lot smarter.”
However, charity shops are better prepared this time, Mr Osterley said. Take for example Stockport hospice charity, Beechwood Cancer Care. There's been a queue of customers at its Heald Green precinct. But it is only open to shoppers, not droppers, this week.