Computer says go: Taking orders from an AI boss

However, one provider, CallMinder, tells the BBC that because its call centre monitoring system can “analyse 100% of interactions”, human supervisors can use that information “to be better managers”. And staff can be guided “to perform better over time, and deliver more effective outcomes for customers”.

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Pubs deluged with beer garden bookings

"We're almost fully booked for the first week of opening and have already got about 2,500 people booked in for the first two weeks, even though we haven't gone out to tell customers," says pub owner Tim Foster, who runs the four-strong Yummy Pubs chain.

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