Caroline Palmer from Wiltshire is one of those who has not had her money. Six years ago after her divorce, the then self-employed fitness instructor stopped paying into her £65,000 pension. Concerned for her financial future, she was persuaded to lend Dolphin £15,000 from her pension with the promise it was secure.
The energy price cap, which limits how much suppliers can raise the cost of household bills, went up to an unprecedented £1,971 in April for the typical household. This was a rise of about £700, and the cap is expected to rise by a further £800 a year in October.