How machine learning is allowing thousands of students to sit exams at home

“In just over two months, Arti had responded to more than 10,000 queries, and a further 350 per day since, freeing up hundreds of hours for frontline teams to focus their time handling more complex requests from members,” says Michael Conway, UK lead for artificial intelligence at IBM Services.

Recent Posts

Firms happy to reopen but have pandemic debt hangovers

"Whilst we are incredibly grateful for the support that we have seen from the government, there has still been the cost of keeping our team members on furlough, as well as paying our rent, service charges and utility bills, so it has had a significant impact on our...

read more

Bid to make financial terms and conditions clearer

Sheldon Mills, executive director of consumers and competition at the FCA, told the BBC this meant terms and conditions - as well as prices - would become clearer, it would be absolutely clear how customers could complain, additional charges would be clear and fair,...

read more