“It was three years into running the company, with limited success, when half of the management team lost faith and quit. It was a very, very tough time for us. There was a lot of uncertainty. Investors were questioning the business, staff morale was at an all-time low and we had only six months of cash in the bank.”
"Even on London Transport, where it is supposed to be a condition of carriage, just like paying a fare, the policy is coming apart at the seams and as more people see others failing to comply, the situation will escalate quickly over the autumn," he said.